The Megaplex Store Guest Service

Policies & Frequently Asked Questions

This contact form is for customer service needs with your Megaplex Store purchases.  

For ticketing questions or theatre customer service needs, please use the Guest Services form on the Information page or contact the individual theatre.

*Full Name:
Preferred Method of Contact:

Change Image



The Megaplex Store – Sandy
9295 S State Street
Sandy, Utah 84070
Located in the North IMAX wing at Jordan Commons
Guest pick-up 8:30 a.m. to 5:00 p.m. Monday thru Friday


The Megaplex Store – St. George
2376 E. Red Cliffs Drive #200
St. George, Utah 84796
Located inside the main lobby at Pineview
Guest pick-up 10:30 a.m. to 6:00 p.m. Tuesdays and Wednesdays Only


Your complete satisfaction is our top priority and we will do everything we can to resolve your guest satisfaction issues in a timely manner.  The Megaplex Store does not accept returns or exhanges of Megaplex Merchandise and Movie Gifts, they are non-refundable. All Sales are final. Gift cards are non-refundable and non-redeemable for cash. Megaplex Gift Cards, MegaMugs and any gift packages containing food items are non-returnable (unless defective).

Megaplex Theatres are not responsible for lost or stolen gift cards. 


For your convenience most products have multiple choices for shipping. The Megaplex Store reserves the right to choose the appropriate carrier for the products ordered. Orders are processed during business hours Monday to Friday 8:30 am to 5:00 pm.  No order processing on weekends or Holidays.  Air and Overnight shipping options apply AFTER the order has been processed, please plan accordingly.

If your order is being shipped UPS or USPS Priority, please be aware that Standard Ground Delivery provides an estimated delivery date - the delivery date provided is not a guaranteed delivery date.

Be aware that incorrect or incomplete shipping information may lead to delays or problems in delivery or no delivery at all. Please check that all shipping information is correct before placing the order.  If the address you provide cannot be confirmed by our industry standing shipping programs it will not be shipped until we may contact with you to confirm the address.

Orders placed from the end of October through December may not get same or next business day processing.  Please call if there is a question.


How can I purchase a Megaplex Theatres Gift Card?

Megaplex Gift Cards in small quantities can be purchased at any Megaplex Theatre location’s Box Office. Quantities of more than 20 cards or bulk orders that qualify for discounts must be purchased thorugh The Megaplex Store online, or by contacting The Megaplex Store during regular business hours.

What can I buy with my Megaplex Theatres Gift Card?

Megaplex Gift Cards are good at all Megaplex Theatres locations and can be used to purchase movie tickets, concessions and/or food court items. Gift cards may be used online at or at any Megaplex Ticket Kiosk for the purchase of movie tickets.   

Where can I use my Megaplex Theatres Gift Card?

You can use your Megaplex Gift Card to purchase movie tickets, concessions and food court itmes at any Megaplex Theatres location.
You can use your gift card at any of the Megaplex Theatres locations in Utah and Mesquite, Nevada.

Can I purchase tickets online using my Megaplex Theatres Gift Card?

Yes. To purchase tickets online using your gift card, visit and choose the theatre you will be going to, the movie you would like, and the seats you would like. Next you will be asked to choose the card type you will be using to complete your purchase. Select the MegaCard gift card button and proceed.

How do I check the balance on my Megaplex Theatres Gift Card?

You can check the balance on your card by taking it to any Megaplex Theatres location or online by visiting our website and selecting the MegaCard tab and follow these steps:

  1. Choose ‘Check Gift Card Balance’ next to the image of the MegaCard.
  2. Enter your gift card number and email address or PIN number. Pin number is located under the metallic scratch strip to the right of the gift card number.  Gently scratch off or peel off the sticker to reveal pin number.
  3. Click ‘Check Balance’. For cards with a PIN number the balance will show on the website.  Older cards with no pin number require the balance be emailed to you at the email address you enter.  If you do not receive it check your spam or junk box.

Can I use my gift card at one of the Megaplex Theatres ticketing kiosks?

Yes. You can use your gift card to purchase tickets and concessions items at any kiosk (inside or outside the theatre) at any Megaplex Theatres location. Just use your gift card the same way you would use a credit card.

Will my Megaplex Theatres Gift Card ever expire?

No, however, to deal with lost cards, a $2.00 per month dormant account fee will be deducted from the account balance after 13 months of non-use. You can reset that 13 month clock and restore any fees deducted at any time simply by checking the balance ONLINE at the MegaCard page.

What if I lose my Megaplex Theatres Gift Card or it gets stolen?

Megaplex Theatres is not responsible for lost or stolen cards.

Can I return my Megaplex Theatres Gift Card?

No, Megaplex Theatres Gift Cards are non-returnable and not redeemable for cash.

Can I use my MegaRewards loyalty card on purchases of gift cards or gift items?

No. You can only accrue loyalty points on ticket or concessions/food item purchases online or in the theatres. 

Where can I purchase Megaplex Theatres gift packages?

The Megaplex Store offers many exclusive gift packages for your gift giving needs and can be ordered online or by visiting The corporate Megaplex Store during it's regular business hours. 

Does my MegaMug expire?

MegaMugs are good for refill at all Megaplex Theatres locations for the life of the mug at the posted refill price of the theatre. 


Contact Us


The Megaplex Store - Guest Service Calls

Toll Free: (866) 943-7173
Phone: (801) 304-4545

Closed Weekends and Holidays including the day after Thanksgiving





Mobile Web App    |    Group Sales & Events    |    Ratings Policy    |    Gift Card Center    |    Ticket Pricing    |    Guest Services    |    Fanzz Sports Apparel    |    Employment Center
Privacy Policy    |    Contact Us