The Megaplex Store Customer Service

Policies & Frequently Asked Questions

Location: 9295 S State Street, Sandy, UT 84070

Local 801-304-4545    Toll free 1-866-943-7173

Store and order pick-up M-F 10:30 to 5pm

Office hours M-F 8:30am to 5pm 

This contact form is for customer service needs with your Megaplex Store purchases.  

For ticketing questions or theatre customer service needs, please use the Guest Services form on the Information page or contact the individual theatre.

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Return Policy

Your complete satisfaction is our top priority and we will do everything we can to resolve your guest satisfaction issues in a timely manner.  The Megaplex Store does not accept returns or exhanges of Megaplex Merchandise and Movie Gifts, they are non-refundable. All Sales are final. Gift cards are non-refundable and non-redeemable for cash.

Megaplex Theatres are not responsible for lost or stolen cards. 

Shipping & Delivery Policy

For your convenience most products have multiple choices for shipping. The Megaplex Store reserves the right to choose the appropriate carrier for the products ordered. Orders are processed during business hours Monday to Friday 8:30 am to 5:00 pm.  No order processing on weekends or Holidays.  Air and Overnight shipping options apply AFTER the order has been processed, please plan accordingly.

If your order is being shipped UPS or USPS Priority, please be aware that all Standard Ground Delivery provides an estimated delivery date - the delivery date provided is not a guaranteed delivery date.

Be aware that incorrect or incomplete shipping information may lead to problems in delivery or no delivery at all. Please check that all shipping information is correct before placing the order.

Orders placed from the end of October through December may not get same or next business day processing.  Please call if there is a question.

Gift Card FAQ

How can I purchase a Megaplex Theatres Gift Card?

Megaplex Gift Cards in small quantities can be purchased at any Megaplex Theatre location’s Box Office, bulk or larger than 20 cards should be purchased online, or by contacting The Megaplex Store during regular business hours.

Where can I purchase Megaplex Theatres gift packages?

The Megaplex Store offers many exclusive gift packages for your gift giving needs and can be ordered online or by visiting The corporate Megaplex Store during it's regular business hours. Business hours are Monday through Friday 10:30 am to 5 pm.  We are located at 9295 South State Street, Sandy, UT 84070. The corporate Store is in the north IMAX wing of Jordan Commons.
The Basic Double Mug package and The Single Mug package along with small quantities of gift cards can be purchased at each of our theatre location box offices. All other products are handled by the corporate store.
What can I buy with my Megaplex Theatres Gift Card?

Megaplex Gift Cards, MegaMugs and any gift packages containing food items are non-returnable (unless defective). Megaplex Gift Cards are good at all Megaplex Theatres locations and can be used to purchase movie tickets, concessions and/or food court items.

MegaMugs are good for refill at all Megaplex Theatres locations for the life of the mug at the posted refill price of the theatre. Gift cards may be used online at or at any Megaplex Ticket Kiosk for the purchase of movie tickets.   

Where can I use my Megaplex Theatres Gift Card?

You can use your Megaplex Gift Card to purchase movie tickets, concessions and food court itmes at any Megaplex Theatres location.
You can use your gift card at any of the Megaplex Theatres locations in Utah and Mesquite, Nevada and at participating partner restaurants.

Can I purchase tickets online using my Megaplex Theatres Gift Card?

Yes. To purchase tickets online using your gift card, visit and choose the theatre you will be going to, the movie you would like, and the seats you would like. Next you will be asked to choose the card type you will be using to complete your purchase. Select the MegaCard gift card button and proceed.

How do I check the balance on my Megaplex Theatres Gift Card?

You can check the balance on your card by taking it to any Megaplex Theatres location or online by visiting our website and selecting the MegaCard tab and follow these steps:

  1. Choose ‘Check Gift Card Balance’ next to the image of the MegaCard.
  2. Enter your gift card number and email address or PIN number. Pin number is located under the metallic scratch strip to the right of the gift card number.  Gently scratch off or peel off the sticker to reveal pin number.
  3. Click ‘Check Balance’. For cards with a PIN number the balance will show on the website.  Older cards with no pin number require the balance be emailed to you at the email address you enter.  If you do not receive it check your spam or junk box.

Can I use my gift card at one of the Megaplex Theatres ticketing kiosks?

Yes. You can use your gift card to purchase tickets and concessions items at any kiosk (inside or outside the theatre) at any Megaplex Theatres location. Just use your gift card the same way you would use a credit card.

Will my Megaplex Theatres Gift Card ever expire?

No, however, to deal with lost cards, a $2.00 per month dormant account fee will be deducted from the account balance after 13 months of non-use. You can reset that 13 month clock and restore any fees deducted at any time simply by checking the balance ONLINE at the MegaCard page.

What if I lose my Megaplex Theatres Gift Card or it gets stolen?

Megaplex Theatres is not responsible for lost or stolen cards.

Can I return my Megaplex Theatres Gift Card?

No, Megaplex Theatres Gift Cards are non-returnable and not redeemable for cash.

Can I use my MegaRewards loyalty card on purchases of gift cards or gift items?

No. You can only accrue loyalty points on ticket or concessions/food item purchases online or in the theatres. 

Contact Us

The Megaplex Store
9295 South State Street
Sandy, UT 84070
Toll Free: (866) 943-7173
Phone: (801) 304-4545

Customer Pick-Up & Store Hours
10:30am-5pm MST Monday-Friday
Office Hours
8:30am-5:00pm MST Monday-Friday

Closed Weekends and Holidays including the day after Thanksgiving



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